if you think about it, most jewelry purchases are for a promise of some sort. not only the obvious implied promise of engagement and wedding rings, but almost every piece of jewelry is given to someone else as a promise of love, or gratitude or friendship. and let's not forget the equally important promise of self-love!
so i. gorman offers a promise of our own, that comes, in writing, with every purchase. it's what's on that silvery card poking out of every shopping bag: if any piece of jewelry purchased from us ever needs repair – regardless of fault – i. gorman will repair or replace it at no charge. forever. (yes, it's really in bold italics.)
that promise has been in place for every day of the 31 years – and counting – since we first opened our doors. it's very simple. it's what we believe. it's what we practice. and it's all a part of why every customer somehow becomes a customer for life.
it will be unfortunate, but if a clasp breaks, a stone falls out or anything else happens, bring it in. we'll fix it. or replace it if we can't. forever. pinky swear.
